Privacy Policy

Privacy Policy

This Policy describes how NeverCap (hereinafter referred to as "NeverCap", "our", "we", "us") collects, uses, and discloses your personal information when you use our services, websites (https://www.nevercap.ai/) , and software (collectively, the "Services").

Please read this Privacy Policy carefully and ensure that you understand it. By using any of our Services, you agree to this Privacy Policy. If you do not agree to our use of your personal data in line with this Policy, you must stop using our Services immediately.

In this policy, we lay out: what data we collect and why; how your data is handled; and your rights with respect to your data. We do not sell your data.

1. Scope of this Privacy Policy

This Privacy Policy applies only to our collection and processing of information about users of the Services. This Privacy Policy does not apply to any services, websites or software operated by third parties that are linked to us (whether we provide those links or other users share them) nor does it apply to content, data, applications or materials from third parties. We advise you to check the privacy policies of any third party website or software before providing any information to them.

2. What we collect and why

Our guiding principle is to collect only what we need. Here's what that means in practice:

2.1 Identity & access

When you sign up for one of our products, we ask for identifying information such as your name, email address. This is to provide essential product functionality and so we can send you product updates and other essential information.

2.2 Billing information

If you sign up for a paid product, you will be asked to provide your payment information and billing address. Payment information is submitted directly to our payment processor and doesn't hit our servers.

2.3 Product interactions

We store on our servers the content that you upload or receive or maintain in your product accounts. Unless you delete this content, we may keep this content as long as your account is active.

2.4 Website interactions

We collect information about your browsing activity for analytics and statistical purposes such as conversion rate testing and experimenting with new product designs. This includes, for example, your browser and operating system versions, your IP address, which web pages you visited and how long they took to load, and which website referred you to us. If you have an account and are signed in, these web analytics data are tied to your IP address and user account until your account is no longer active.

2.5 Cookies

We also use persistent first-party cookies and some third-party cookies to store certain preferences, make it easier for you to use our applications, and perform A/B testing as well as support some analytics.

A cookie is a piece of text stored by your browser. It may help remember login information and site preferences. It might also collect information such as your browser type, operating system, web pages visited, duration of visit, content viewed, and other click-stream data. You can adjust cookie retention settings and accept or block individual cookies in your browser settings, although our apps won't work and other aspects of our service may not function properly if you turn cookies off.

2.6 Voluntary correspondence

When you email us with a question or to ask for help, we keep that correspondence, including your email address, so that we have a history of past correspondence to reference if you reach out in the future.

3. When we access or share your information

To provide products or services you've requested. We use some third-party subprocessors to help run our applications and provide the Services to you. This includes cloud and analytics providers.

To investigate, prevent, or take action regarding abuse. Accessing a customer's account when investigating potential abuse is a measure of last resort. We want to protect the privacy and safety of both our customers and the people reporting issues to us, and we do our best to balance those responsibilities throughout the process. If we discover you are using our products for a restricted purpose, we will take action as necessary, including notifying appropriate authorities where warranted.

When required under applicable law.

• Requests for user data. Our policy is to not respond to government requests for user data unless we are compelled by legal process or in limited circumstances in the event of an emergency request. However, if U.S. law enforcement authorities have the necessary warrant, criminal subpoena, or court order requiring us to share data, we must comply. Likewise, we will only respond to requests from government authorities outside the U.S. if compelled by the U.S. government through procedures outlined in a mutual legal assistance treaty or agreement. It is our policy to notify affected users before we share data unless we are legally prohibited from doing so, and except in some emergency cases.
• Preservation requests. Similarly, our policy is to comply with requests to preserve data only if compelled by the U.S. Federal Stored Communications Act, 18 U.S.C. Section 2703(f), or by a properly served U.S. subpoena for civil matters. We do not share preserved data unless required by law or compelled by a court order that we choose not to appeal. Furthermore, unless we receive a proper warrant, court order, or subpoena before the required preservation period expires, we will destroy any preserved copies of customer data at the end of the preservation period.
• If we are audited by a tax authority, we may be required to share billing-related information. If that happens, we will share only the minimum needed, such as billing addresses and tax exemption information.

4. How we secure your data

All data is encrypted via SSL/TLS when transmitted from our servers to your browser.

5. What happens when you delete your content

If you delete any content, it will become immediately inaccessible.

6. Location of site and data

Our products and other web properties are operated in the United States. If you are located in the European Union, UK, or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to and stored in the United States. By using our websites or Services and/or providing us with your personal information, you consent to this transfer.

7. Children's Privacy

The Services are not aimed at children, and we do not knowingly collect Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any personal information through the Services. If you believe that a child has provided us with Personal Information in violation of this Policy, please contact us as indicated below.

8. Updates to this Privacy Policy

We may update this policy as needed to comply with relevant regulations and reflect any new practices. Whenever we make a significant change to our policies, we will refresh the date at the top of this page.

9. Contact Us

If you have any questions, comments or complaints about our Privacy Policy, please contact us and we will endeavor to deal with your complaint as soon as possible.